Refund policy

Returns & Refunds

We want you to feel completely confident buying from elvoa. This policy explains your rights under UK consumer law and how returns work for our products. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Changed your mind (unopened products)

You can cancel your order within 14 days of receiving it. To return an item, it must be unopened, with the outer seal intact, and in its original condition. Email us at hello@elvoa.co.uk with your order number and we will send you return instructions. Once we receive your return we will refund you within 14 days, to your original payment method, including standard delivery costs. You are responsible for the cost of returning the item unless it is faulty.

Opened products

Pregnancy tests are sealed for health protection and hygiene reasons. Once the outer packaging seal or any individual test pouch has been opened after delivery, the 14-day right to cancel no longer applies and the product cannot be returned, unless it is faulty.

Returned products are never resold

For your safety, any test returned to us, opened or unopened, will not be resold. Returned items are safely disposed of.

Faulty, damaged or incorrect items

If your order arrives damaged, is faulty, or is not what you ordered, please contact us at hello@elvoa.co.uk with your order number and a photo if possible, so we can put it right.

  • Within 30 days of delivery, you are entitled to reject a faulty item and receive a full refund.
  • After 30 days, you are still entitled to a repair or replacement. If that is not possible, or does not fix the problem, you can ask for a full or partial refund.
  • Your rights under the Consumer Rights Act 2015 continue to apply beyond these periods. If you think a product was faulty, please get in touch at any time and we will look into it.

Refunds

Approved refunds are made to your original payment method within 14 days. Depending on your bank, it can take a few working days for the refund to appear.

Orders placed on Amazon

If you bought elvoa on Amazon, please arrange your return through your Amazon account, where Amazon's returns policy applies.

Contact

Questions about a return? Email hello@elvoa.co.uk.