Terms of service

Terms & Conditions

These terms apply when you use the elvoa website and buy products from us. By placing an order, you agree to them. Please read them carefully.

1. About us

This website is operated by Elvoa Ltd, trading as elvoa, a company registered in England and Wales under company number 17347314, with its registered office at Flat 9, 2 St. Quintin Avenue, London, England, W10 6NU. You can contact us at hello@elvoa.co.uk.

2. Our products

elvoa early pregnancy tests are in-vitro diagnostic devices for home use. They are intended for adults. Always read the instructions for use supplied in the pack before testing. Our tests indicate whether the pregnancy hormone hCG is present; they are not a substitute for advice from a doctor, midwife or other healthcare professional. If you have any concerns about your health or your result, please speak to a healthcare professional.

3. Orders and payment

When you place an order, you will receive an email confirming we have received it. A contract is formed when we dispatch your order. Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout. Payment is taken securely at checkout by our payment provider.

4. Availability

All orders are subject to availability. If an item is unavailable after you order, we will let you know and refund you in full.

5. Delivery

We aim to dispatch orders promptly in discreet, plain packaging. Estimated delivery times are shown at checkout and in our Shipping Policy. The products remain our responsibility until they are delivered to you, or to someone you have nominated to receive them. Risk only passes to you once you, or that person, have physical possession of the products.

6. Returns and your rights

Your right to cancel, and how returns work for opened and unopened products, are set out in our Returns & Refunds Policy. Nothing in these terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

7. Use of our website

Information on our website, including our support pages and links to third-party organisations, is general information and not medical advice. We are not responsible for the content of external websites we link to.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law.

9. Events outside our control

We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, including shipping, customs or border delays, delays or disruption at our overseas manufacturer, transport or postal disruption, severe weather, pandemics, or industrial action. If such an event affects your order, we will contact you as soon as possible to let you know. If there is a significant delay, you may cancel your order and we will refund you in full for any products you have paid for but not received.

10. Complaints

If you have a complaint, please email us at hello@elvoa.co.uk with your order number and details of the issue. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 days. If we cannot resolve it, you may refer the matter to an independent alternative dispute resolution provider, or you can contact Citizens Advice for free, impartial guidance.

11. Privacy

We use your personal information in line with our Privacy Policy.

12. Governing law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.

13. Changes to these terms

We may update these terms from time to time. The version in force when you place your order will apply to that order.